It's hard to find a telco with good local support
Most people have to wait on the phone for hours before they can speak to someone who can help them, and if you’re not based in the same city or country as the company you’re trying to reach, it can be even harder. EmuTel is different.
Complete local support from an Aussie call centre
We offer complete local support, with call centres based in Australia and a team of support staff who are ready and waiting to help you with your problems. Plus, because we use our own hardware and networks, we can offer complete oversight and support no matter where you are in the world.
More Flexibility And Scalability To Grow With You
Industry Bundles
No matter what industry you’re in, we have a telco bundle designed specifically for your needs. From small businesses to large enterprises, we can tailor a package that will help you stay connected and productive. With EmuTel, you’ll get the best value for your money with our competitive rates and top-notch service.
Dental
It can be hard to manage patient enquiries, especially if you’re busy with other tasks or out of the office. Patients often have to wait on hold for a long time before they can speak to someone, and by the time they do get through they may have already gone elsewhere.
Our dental telephone package solves these problems by providing an easy way for patients to get in touch with you, as well as professional on-hold messaging and providing guest wifi.
Click and call from your computer
Get in touch with all new patient enquiries and call patients back at the click of a button
Professional on-hold messaging
Improve your patient’s caller experience. Promote treatments such as Invisalign and inform callers of any updates or news
Provide patient WiFi
Outshine other local practices by providing free wifi whilst collecting marketing details and automated feedback from your patients
Aged Care
100% phone and wifi coverage
EmuTel’s aged care solution provides 100% phone and wifi coverage, so you can use your devices from anywhere in the home.
Advanced call recording
Calls are automatically recorded, making it easy to keep track of all conversations with residents.
Click and call from your computer
Our computer-based click and call service allows you to easily respond to room placement enquiries and provide a better service to relatives calling to speak to their loved ones. With telco, you’ll have the peace of mind that comes with knowing that all aspects of your residents’ care are taken care of.
Hospitality
Click and call from your computer
EmuTel Hospitality is a click-to-call solution that helps restaurants and hotels take reservations and bookings from their computer.
Provide customer wifi
With EmuTel, you can also provide your customers with free WiFi in exchange for valuable data
Professional on-hold messaging
In addition, our professional on-hold messaging service can promote your latest offers and menu items to all of your callers on hold. EmuTel Hospitality will help you fill more tables and increase your revenue!
Veterinary
Our Veterinary telco package is the complete practice phone system for vets.
Click and call from your computer
Our package allows you to make and receive calls from your PC instantly, with no missed new client enquiries
Professional on-hold messaging
You can also use professional on-hold messaging to promote any pet care plans your practice has, or outline any changes to your opening hours.
Provide customer WiFi
Plus, you can provide customer WiFi in return for valuable data collection – growing your mailing list, social media following and online reviews automatically!
The Emutel Veterinary Package is the perfect way to stay connected with your clients – wherever they are.
Healthcare
Professional call queueing
The EmuTel Healthcare system is a professional call queuing system that lets you manage your patients’ expectations by informing them of when they can expect to speak to your team.
Advanced call recording
EmuTel Healthcare also provides advanced call recording so any discrepancies with patients can be resolved, and live call reporting so you can keep an eye on your team’s performance.
Live call reporting
With EmuTel healthcare, you can focus on what’s important – providing quality healthcare services.
Professional Services
Link your phone to your CRM
Link the system directly to your computer, and keep track of when you last had contact with your clients easily with CRM/phone system integration. Know exactly who’s calling by linking your business’ CRM on your PC with your softphone system. Save time and provide a warm welcome to callers.
Click and call from your computer
Our softphone system provides a range of features for businesses to make, receive and return calls.
You can make and receive calls even if the caller has not left a voicemail, ensuring you don’t miss any potential new clients.
Advanced call recording
Record and listen back to any business calls with ease and check any discussed details. With advanced call recording, you can resolve client discrepancies in minutes.
The EmuTel Professional Services telco system provides an array of features for businesses making, receiving and returning calls – ensuring you don’t miss any opportunities.
Realty
Upload your CRM & Click to Call
EmuTel’s real estate solution provides the modern business with a click and call interface from any device, as well as uploadable CRM capabilities.
This allows businesses to manage their customer interactions with ease and advanced call recording for review at any time.
Whether in the office or out of the office, EmuTel provides you with the tools you need to succeed.
Industrial
Integrate your system with any device
EmuTel industrial services package allows you to integrate your system with any device, making it possible to make and receive calls through your business phone system from anywhere.
Full premises WiFi
You’ll have full premises WiFi, so you can use your devices from a desk, on the move or from anywhere on-site – and experience no dropouts or crackly lines.
Advanced call recording
Plus, our advanced call recording feature makes it easy to listen back on what was discussed in any business call, check any details and resolve discrepancies in minutes.
With EmuTel industrial services, you can make the most of your communications infrastructure.
Other
Click and call from your computer
Our latest technology telephone systems are cloud-based phone, and let you make, receive and return calls from your computer with the click of a button.
You can also use your devices from a desk, on the move or from anywhere in your building.
Professional audio branding
The system has professional audio branding and 100% phone and wifi coverage.
Link your phone to your CRM
Connect your telephone with your CRM, and keep track of important information you discuss with your clients.
With EmuTel, you’ll never have to worry about connection dropouts or crackly calls again.
Services
At EmuTel, we understand that businesses in rural, remote and regional areas have different telecommunications needs to those in metropolitan areas. That’s why we offer a full range of telco services designed specifically for businesses in these areas. Whether you need voice, data, mobile or broadband solutions, we can provide it all at competitive prices
Business phones
Business nbn™
Mobile plans
Full coverage wifi
Cordless phones
On-hold audio
Remote work
Call management
Softphones
Websites, Logos & Digital Marketing
Get your voice out online
Whether you are a seasoned internet user, and already have a webpage, or if you’re a newbie, our cutting-edge system will get you online immediately
We work with some of regional Australia's most iconic brands
What our customers say
priscilla Asi8. March, 2023.Our consultation with Matt was pleasant, he made the experience impactful through his effective communication, unpacking the telecommunication products required for my business in layman's terms was a deal breaker for me. My understanding of the services and support his organisation will provide has set my mind at ease. Matt is relevant, skilful and passionate about his abilities to provide first class service for his clients.
Carolyn Jenner15. February, 2023.Highly recommend emuTel after years of service, great support, contactable and local - Matt in Geelong offers great service. Thank you team emuTel, nothings an issue.
Simon Yu13. December, 2022.Highly recommended!! Matt has been very professional, transparent and thorough throughout the entire changeover. Very highly skilled ,experienced person and he even helped us solving the mess that left from previous provider. The quality of service is way beyond expectation, cheaper than Optus, Telstra etc, and yet customer service is remarkable, smooth and prompt. You know you always in good hands, that is the peace of mind that you want. Best service provider we ever had!!
karen tabone12. December, 2022.Dealing with Matthew and his team has been an absolute pleasure. We had Matthew install our phones last week; he was extremely knowledgeable, patient and helpful in dealing with us and our needs. The installation process was seamless and our team at Mitchell Dental Group couldn't be happier! Would absolutely recommend Emutel to others. Thank you Matthew! :)
Steven Hopper26. October, 2022.I'm incredibly impressed with the professionalism and friendliness of everyone at the team at Emutel. During the transition process, we received frequent updates and the installation process was seamless. The support we receive is outstanding and i'm quite satisfied that the telecommunications of our firm are in safe hands. I highly recommend Emutel for all businesses.
Rossa O'Connell29. August, 2022.Very professional and obliging company to deal with. Highly recommended.
Luke Anderson18. August, 2022.Great to deal with. The team have been much more willing and capable to work with me to find solutions to my needs than had I gone with some other larger providers. Definitely recommended.
IVAN L18. August, 2022.these guys a the best you can get
Anthony Mishura29. June, 2022.Great service, no hassle transfer. Thanks from Adroit Panels.
