Improve your patient experience
Healthcare Package
Integrate your medical practice’s communication with a package made for your industry and provide an excellent patient experience
Advanced call recording
Listen back and access what was discussed with your patients
Recorded auto-attendant
Greet callers with an auto-attendant, or play on-hold messages
Management software
Manage your call flow, add professional call queueing and more
Computer softphone integration
Streamline your calls, upload your CRM database, and have full control through your integrated desktop, tablet or mobile phone with our Softphone app solution
Save time each call
Save time each call identifying the caller by uploading your CRM to your phone system
Miss fewer calls
Keep track of missed opportunities, return calls, answer calls and greet them by name
Click to call from your PC
Click on any phone number, whether it's from a website or an email, to dial it from your PC
Professional call management
Improve your patients’ caller experience with an auto-attendant by automatically directing your patient to the right person on the first call.
If your phones are busy, it will keep callers on the phone by notifying them of this. The queue will then play some music or important announcements while they wait. This feature will also tell them where they are in the queue, allowing them to know they’ll be able to speak to you.
- Improve caller experience
- Inform patients of any updates
- Reduce hang-ups
Advanced call recording
Resolve patient disputes, monitor your team’s patient handling and train new team members with advanced call recording.
Have inbound and outbound calls recorded automatically and access them from any device at any time.
- Resolve any patient disputes
- Monitor how your team speaks to patients
- Listen back to calls from any device
Live call reporting
View average wait times, amount of calls answered and missed, as well as individual staff performance statistics.
See all of your call statistics from one simple to view wallboard or automatic daily, weekly or monthly email reports.
- Monitor team performance
- Identify areas for improvement
- Change staffing numbers according to demand
Managed IT Services
When it comes to the medical industry, tight security and compliance is a must, or you risk important patient files being lost or exposed. Managing this involves many moving parts that your busy staff may not have time to worry about.
At Emutel, are here to help by lightening the load by using a security-first strategy, combined with our ongoing partnerships with industry-leading software an providers.
We offer fully managed IT services, including:
- Resolving local networking issues
- Internal cable management
- Hardware management
- Data management
- and much more!
Tailored Websites and Graphic Design
Having a good website design and online presence is essential for a medical practice or allied health professional. Medical web design can be a very specific niche, and a professional web presence is essential for the benefit of both new and existing patients.
Our expert developers will create a User Experience (UX) plan that delivers users through to identified goals such as data capture or appointment generation, and store your leads into your CRM of choice
- Branding, banners, brochures and signage
- Strategic and responsive website design
- Streamlined data capture into your CRM
