Improve your customer experience

On-hold messages

On-hold messages are a great opportunity to promote or inform your customers about your business. Use this time to tell them about new products, services, or promotions. You can also use this time to provide them with useful information about your business, such as hours of operation, directions, or contact information. By taking advantage of on-hold messages, you can turn a captive audience into a valuable marketing tool.

Why use on-hold messages?

If you’re looking for a way to promote your products or services to callers who are already interested in what you have to offer, on-hold messages are a great option. By playing an audio message or music while callers are on hold, you can prevent them from hanging up and strengthen your brand at the same time. On-hold messages are a great way to share your brand mission and make a good impression of your business. So if you’re looking for a way to improve your customer service and promote your business, on-hold messages are a great option.

Your phone is one of your most important marketing tools - so why not make the most of it with an on-hold message?

On-hold messages are a great way to keep your customers informed about what’s going on in your business, as well as promoting any special offers or events. And because they run in conjunction with your other marketing campaigns, they’re a powerful way to get your message across.

So if you want to turn your phone into a marketing powerhouse, an on-hold message is the way to go!

Your customers will appreciate informative on-hold messages that promote your business.

If you can’t answer the phone, our voicemail feature will make sure you don’t miss a call. You can easily take messages and store them for later. You can also set up custom greetings, so your callers will always know they’re reaching the right person. Our recorded voice announcement (RVA) feature is a great way to let customers know of any changes or updates to your business. You can easily record your message and we’l upload it to your system so it will play automatically when someone calls.

on-hold messages, auto attendant

No more busy signals, calls going to voicemail or getting transferred back and forth With your own virtual receptionist

A virtual receptionist, or auto-attendant, is a feature offered by many business VoIP providers. This service greets callers and offers them a range of options to connect them to the right department. For example, callers can be given the option to dial by extension, name, or department. This can be a huge time-saver for businesses, as it eliminates the need for a human receptionist. Additionally, it can help to improve customer satisfaction by ensuring that callers are connected to the right person quickly and efficiently.

On-Hold messages for any occasion

Welcome messages

Your callers will be greeted with a warm and friendly welcome message when they reach your business. You can customize the message to fit your brand, and even include specific information about your products or services.


An auto-attendant is a great way to manage calls coming into your business. With this feature, you can record a greeting and set up menu options for callers to choose from. This can help route calls to the right person or department, and free up your time to focus on other tasks.

After-hours messages

If you’re closed for the day or unavailable, you can still provide valuable information to your callers with after-hours messages. You can record a message that will play when your business is closed, and include information like your hours of operation, alternate contact information, or directions to your nearest location.


With voicemail, you can make sure that your callers always have a way to leave a message. You can customize your greeting to fit your brand, and choose how many messages you want to be able to store. This can be a great way to manage customer inquiries or feedback.

Recorded voice announcements

You can use recorded voice announcements to provide information about your business, such as new products or services, special promotions, or upcoming events. This is a great way to keep your callers informed about what’s going on with your business and to make sure that they don’t miss out on anything important.