Policies
Our current policies and terms. If you can't find what you need, call us on 1800 368 835.
Privacy Policy
How we collect, use, protect and disclose your personal information.
Terms and Conditions
The terms that govern our services and your account.
Complaints
How to make a complaint and how we handle it, including the TIO.
Complaint Handling Policy
Our full complaint-handling process under the CCH Standard.
Financial Hardship Policy
Help if you're having trouble paying your bill.
Customer Service Guarantee
Your rights under the CSG, and where it's waived.
Acceptable Use Policy
Fair and lawful use of our services and network.