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Below are just a few of the advantages we offer
Need fast internet? A smart telephone system that’s inexpensive to maintain, or maybe your website is not performing like you want it to? We can help!
You will always one point of contact.
When you are with EmuTel, you always have an account manager you can go to for help.
Managing your business systems can be difficult and time consuming, especially when you have to deal with multiple people, or someone you dont know at the end of a telephone line.
It can be incredibly frustrating trying to get in touch with the right person at your technology provider when you need help. Sometimes you wait on hold for hours, and then get passed from one person to another until you finally give up.
EmuTel is different.
We believe that businesses should have a single point of contact for their technology needs, which is why we assign every customer an account manager. Your account manager will be available 24/7 to answer any questions or help with any problems you might have. They will be your go-to person for all things Emutel-related.
Quality Technical Australian Support - 24/7
We all know how important it is to have quality technical support, but it’s hard to find a good provider that offers support 24/7.
Most people don’t have the time or patience to wait on hold for hours just to speak to someone about their tech issue. And even if you do get through, the technician might not be able to help you because they’re not familiar with your specific problem.
Emutel IT Division is here to help. We offer quality technical support 24/7, 365 days a year. Whether you’re having problems with your computer, phone, or internet, our technicians are available anytime to help you resolve your issue quickly and easily.
Websites, Logos & Digital Marketing
Look no further than EmuWeb
With our experience and expertise, we can get your product in front of the right people and make sure they see its value.
All our voice plans come standard with the following services:
Auto-attendant
You're too busy to answer every phone call that comes in, but you don't want to miss any potential customers.
You might be missing out on business because you can't always answer the phone. And even if you could, chances are you're not the best person to sell your product or services.
Auto-attendant solves both of these problems by answering your calls for you and routing them to the right person or department. You'll never miss another call and you'll have more time to focus on what's important - running your business.
Direct your callers easily through your IVR or Virtual Receptionist. Easy to setup and easy to keep updated in the Cloud PBX.
Automatic Call recording
You're on the phone with a potential customer and you want to make sure to capture every word.
It's hard to remember everything that was said during a telephone call, especially if it was a long one. You may not be able to take good notes during the call, and even if you do, you might not be able to recall all of the details later on.
Telephone call recording is the perfect solution for this problem. With our call recording software, you can record calls in real time or after the fact, making it easy to review and reference them whenever you need. Plus, our software is easy to use and affordable.
Music on hold
It's hard to keep your customers on the line when they're put on hold.
Studies have shown that people are more likely to hang up if they're put on hold with silence or with a monotone voice.
Our music on hold service will play upbeat and positive music to keep your customers entertained and on the line.
Voicemail to email
You've probably been in this situation before - you're out of the office and you miss an important call.
Now not only do you have to worry about returning the call, but you also have to try and remember what the message was about.
Voicemail to email is a great solution that will help you stay organized and on top of your messages. This service will automatically transcribe your voicemails into text and send them directly to your email inbox. You can then review, respond, and take action on your messages without ever having to pick up the phone.
Simultaneous ring
You're busy and you can't always answer the phone.
You might miss an important call because you didn't hear your phone ring.
With simultaneous ring, you can have your office and cell phones ring at the same time. That way, you'll never miss another important call again.
Call queueing
You're running a business and you need to answer the phone, but sometimes there are too many calls coming in at once and you can't get to them all.
Not being able to answer the phone when it rings is frustrating for both you and your customers. They may not be able to reach you when they need to, which could lead to them taking their business elsewhere.
With our call queueing software, you can manage your incoming calls so that no caller is ever left waiting on the line. Our system will automatically forward unanswered calls to another available agent, so your customers always have someone to speak with.
Caller privacy
You don't want your personal information getting into the wrong hands, do you?
It's no secret that our phone numbers are easily accessible to anyone who wants them. Marketers, scammers, and even nosy friends and family can get ahold of our contact information without much trouble at all.
Caller privacy is here to help. This caller ID blocking app will keep your number private and confidential. Your calls will be hidden from view, so you can relax knowing that your personal information is safe and sound.
Call presence
You're trying to focus on a project but keep getting interrupted by phone calls.
It's hard to stay focused when you're constantly getting interrupted by phone calls.
With call presence, you can see who is calling before you answer the phone. This way, you can decide whether or not it's worth interrupting your work to take the call. If it's not an important call, you can easily let it go to voicemail without ever having to pick up the phone.
Reception console
Too often, managers are left in the dark about what's happening on their team. They can't tell who is busy and who is available, which makes it hard to make decisions about staffing and coverage.
Not only does this lack of visibility impact your ability to make decisions, but it also creates a lot of stress for employees who feel like they're being watched all the time.
Reception Console provides a call activity log that tracks every call made and received by your business. Managers can see at-a-glance which team members are busiest and how long calls are lasting so they can better staff their team and cover shifts.
Enterprise Ethernet
Our Enterprise Ethernet fibre connection is designed for the highest levels of speed, performance and reliability available on the NBN broadband access network. With speeds of up to 1Gbps, it’s perfect for businesses that need high-speed connectivity for large file transfers or video conferencing. And with a 99.95% Network Uptime Guarantee, you can be sure that your business will always be connected.
- Scalable to grow with your business
- Symmetrical upload & download speeds
- Priority data for better performance
