Suffering slow speeds?

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Internet Speed Test

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How to read your internet speed test results


The time it takes to pull data from a server on the internet to your device. Most connections are designed to download faster than they upload. 


The time it takes to send data from your device to a server on the internet. A fast upload speed is helpful when sending large files via email, or in using video-chat to talk to someone else online.


Ping describes how quickly your device gets a response after you’ve sent out a request. A fast ping means a more responsive connection. This is helpful in apps where timing is everything.


Jitter frequency measures the variability in ping over time. Jitter is not usually noticeable when reading text, but when streaming or online gaming, a high jitter can result in buffering and other interruptions. 

Other terms

Packet loss

Packet loss happens when a ‘packet’ of data being sent over the internet is not received or is incomplete. This is described by the percentage of packets lost in comparison to packets sent. In most cases, packet loss is a result of poor signal and/or line quality.


The abbreviation for megabits per second. One megabit is equal to 1 million bits of information. Mbps is a standard measure of internet speed and is 1,000 times faster than 1 Kbps. Not to be confused with megabytes (MB) which is a measure of size rather than bandwidth.


The abbreviation for kilobits per second. A kilobit is 1,000 bits of information. This is the old measure of internet speed and is only used to describe slow connections. Not to be confused with kilobytes (KB) which is a measure of size, rather than bandwidth

Choosing the right nbn™ plan

There are a few things to consider when selecting the right plan for your business, and these will differ depending on what you will use your connection for. Below are a selection of plans designed specifically for different purposes.

Committed Bandwidth


Use cases may include:


Committed Bandwidth

Business Essentials

Use cases may include:


Committed Bandwidth

Priority Voice

Use cases may include:


Committed Bandwidth


Use cases may include:


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