Business Telco & IT Scorecard

Take our quiz now to find out in 2 minutes

Answer the following quiz questions and see how your current system scores.

First Name *

Last Name *

Business Name

Phone *

Email *

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How Would You Best Describe Your Industry?

Professional services (e.g. finance, marketing etc.)
Customer service, Retail or Hospitality
Healthcare, Dental or Veterinary
Aged Care
Real Estate
Trade (e.g. industrial, plumber, etc.)
Other

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How Many Employees Work At Your Business Site?

1-5
6-10
11-20
More than 20

How Many Business Sites Does Your Entire Organisation Operate From?

One
More than one

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Does Your Business Have Either Of The Following?

Select multiple if needed.

Does Your Business Have Either Of The Following?

An on-site server
VPN or Remote Desktop

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Do You have a managed IT Provider?

Do You have a managed IT Provider

How would you rate them?

Is there any other comments you would like to make about your managed IT supplier?

Have you had a bill review on these services in the last 12 months?

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Do You Have A Secure Managed WiFi Network?

Do you have a secure managed WiFi network?

Yes
No
Not Sure

Have You Had A Cyber Security Health Check In The Past 12 Months?

Have you had a cyber security health check in the past 12 months?

Yes
No
Not sure

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Are Your Devices Within Warranty?

Yes
No
Not Sure

Are all your software and operating systems up to date?

Yes
No
Not Sure

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Do You Have A Dedicated IT Account Manager?

Do you have a dedicated IT account manager?

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If Your Business Phones Went Down, How Long Could You Survive By Using Voicemail to Email, Or Mobile Divert?

If your business phones went down, how long could you survive by using voice mail to email, or divert to mobile

Minutes
Hours
Next Business Day

How happy are you with your current telephone service?

Do you have a dedicated telco account manager?

Do you have issues with your phone system?

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Does your internet experience drop out?

Have you had a period of more than 1 hour without phones?

Have you had a bill review in the past 12 months?

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Do You Have A Website?

Are you achieving what you want online?

If people Google you, are you #1?

Does your website...

Look good on a mobile?
Load quickly?

Functionaly speaking, what is the purpose of your website? (Select Multiple if needed)

Brand Awareness
Website Visits
Sell Products
Engagement
Lead Generation
Website Conversions
Job Applicants
Other

How do people buy your products or services?

Via your website
Over the phone
Face to Face
In Store
Via email

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Congratulations [First Name], Your Business Technology Health Score Report is Here: See How [Business Name] Measures Up in [Industry].

Case Studies

How we installed NBN for Arick's Australia.

Jacqui from Aricks Australia was not getting the same level or quality of service as her neighbours. Her internet was slow and unreliable, she had no mobile reception in her home, & the provider she’d been with for 17 years refused to help her.
Read More...

Prior to working with Emutel, she was classified as a Fixed Wireless customer, despite every other house on her street being classified as Fibre To The Node. This resulted in poor reception and speed performance. Additionally, her mobile phone would often drop calls because of poor 3G & 4G reception, and she relied on her home phone to contact others. Her provider of 17 years was unable or unwilling to help her change her Service Class to a Fixed Line service, as NBN’s rollout map suggested she should be.
After working with Emutel, our team convinced NBN Co to change Jacqui’s Service Class to reflect their rollout map. As a result, she now has a reliable and stable FTTN connection. Additionally, WiFi calling is now possible, so she no longer has to rely on her mobile reception or wired-in landline phone for calls.

Jacqui was not getting the same level or quality of service as her neighbours.
Her internet was slow and unreliable.
She had no mobile reception in her home.
The provider she’d been with for 17 years refused to help her.

Jacqui now has improved service quality,
A more stable connection,
Increased flexibility and convenience to make calls inside & outside.
Because of EmuTel, Jacqui will never miss another important call.
No longer have to worry about losing signal or dropping calls,
And feels more connected than ever before to others

Unlimited Calls In Australia

Your unlimited call package also includes features of our cloud phone system, and call flow management. Some of the key features include:

What Emu Can Do For You

Automatic Call Recording

Automatic Call Recording is a great way to keep track of important conversations. When enabled, all inbound and outbound calls are automatically stored in the cloud, so you can access them from any device, anytime.

Call Reporting & Reception Console

The Reception Console gives you a real-time dashboard of your call traffic, so you can examine duration, waiting times and peak times. The Reception Console also allows you to view the Caller ID for each call, so you can see who is calling and how long they have been on hold.

Computer Telephony Integration

Computer Telephony Integration allows you to take a birds-eye view of your business and let everyone see your calling activity. By integrating your computer system with your phone system, you can give your employees the ability to see how many calls are being made, who is making them, and how long each call lasts.

Voicemail To Email

With Voicemail-To-Email, you can automatically have your voicemails transcribed and emailed to you. This way, you can immediately see who the voicemail is from and what it's about, and decide whether or not you need to call them back right away.

Call Queueing

Call queueing automatically forwards unanswered calls to another available agent, so businesses can ensure that their customers won't be left waiting. This can help to improve customer satisfaction by providing them with the prompt service that they need.

On-Hold Music & Marketing

Music-On-Hold can be a great way to improve customer experience. Not only does it provide a pleasant listening experience for callers, but it also gives you an opportunity to promote your business.

On-Hold Marketing

Our systems integrate with a range of remote working solutions that enable your team to work anywhere.

Auto-Attendant

The auto-attendant is a great feature that routes callers to the right department. The tool can even greet callers and ask for their name! The auto-attendant is a great way to manage your calls and ensure they are directed to the right person.

Simultaneous Ring

Simultaneous Ring is a great way to make sure you never miss an important call, no matter where you are. With Simultaneous Ring, your office phone and mobile phone will ring at the same time. That way, if you're out of the office and didn't hear your office phone ring, you can still get the call on your mobile.

Caller Privacy

When you enable Caller Privacy, your calls will be automatically hidden and no one will be able to see your number. This feature is essential if your business requires confidentiality, or needs to protect your staff.

Call Presence

Call Presence is a handy tool that lets your colleagues know when you're available to take calls. When the call indicator is green, it means you're available. If the call indicator is red, it means you're on another call or you've set your phone to Do Not Disturb mode.

Data Plans -
Unlimited Data with real time alerting and monitoring

Priority Internet

This is the most common connection for Aussie Business, depending on your connectivity type depends on your experience.

Our priority NBN plans are the best choice for businesses who need to upload large files, run apps on the cloud and maintain simultaneous VoIP calls or important video conferences. With these plans, we recommend you get the fastest speed plan available at your property, coupled with our business grade hardware and remote monitoring services. This way, you can rest easy knowing that your internet service is in reliable hands.

Business Fibre

This is what we recommend to all businesses, poor quality internet connections are a huge impact on staff resources, and a stable quality internet connection is a worthy investment.
Our business fibre connection is designed for the highest levels of speed, performance and reliability available. With speeds of up to 1Gbps, it’s perfect for businesses that need high-speed connectivity for large file transfers or video conferencing. Coupled with a 99.95% Network Uptime Guarantee, you can be sure that your business will always be connected.

Business Technology Support

For Businesses with 1 - 5 Staff

For Businesses with 6-10

For Businesses with 11 - 20 Staff

For Businesses with Over 20 Staff

Know that someone is always there to support you when you need it most.
We believe that all customer should have simple access to general technology support. With this service, there is a button on all of your phones to access a technology support help desk that understands your business whenever you need us.
We also arrange regular times to catch up and make sure we are helping you hit the goals of your business.

Device Management

Feel safe and in control knowing your devices are being monitored for malware and scheduled for updates.
Included in your service all your business devices are pro-actively monitored so if you need help on the road or in the office, a speedy resolution will be provided. Also, any issues of potential problems with you devices will be pick up through our pro-active monitoring systems.
As your devices come close to end of life, we will work with you to arrange a scheduled upgrade to make sure you are staying up to date with technology.

Website Maintenance

Spend time doing what you love,. knowing that your website is in good hands
A great website is fundamental in business marketing. It provides you a place where you can control the information and the way that your customers find interact with your business.
A good looking website with no ongoing management, or search engine optimisation, is like al hot dog stand in the desert.

Cyber Security

Rest easy knowing that we are doing everything possible to protect you from cyber crime.
No one wants to be the next optus, medibank or uber, that's effected by a major cyber attack...
Unfortunately, cyber crime is a fact of life, and businesses should do all they can to protect themselves. Our pro-active monitoring and device management gives you peace of mind that you have done all you can to protect your business from complex cyber attacks.

Beautifully designed and functional Websites for business

A good looking website with no plan, management or search engine optimisation is like a business with no customers or employees. It’s lost in a sea of competition and unable to generate leads, sales or any other form of revenue. An effective website requires a solid strategy that focuses on design, user experience, SEO and content marketing.
Our websites are designed with your goals in mind. Whether you are looking to:

Educate your customers
Generator leads
Increase your brand awareness
Set up an online store
Build digital business processes

Our websites are built and optimised with your primary goals in mind. Our regular check-ins ensure your website evolves at the same pace as your business.

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Congratulations [First Name], Your Business Technology Health Score Report is Here: See How [Business Name] Measures Up in [Industry].

Business Size/Complexity of Solution

Industry: Aged Care

Industry: Other

Industry: Healthcare, Dental or Veterinary

Industry: Customer service, Retail or Hospitality

Industry: Real Estate

How many business sites: One

How many business sites: More than one

Number of Employees: 1 - 5

Number of Employees: 6-10

Number of Employees: More than 20

Does your business have an Onsite Server and/or a VPN/Remote Desktop: Yes

Does your business have an Onsite Server and/or a VPN/Remote Desktop: No

Please note:
This doesn't effect your score, however it does effect the product and the solution that you should have in your business.

More devices and more users using the internet, simply speaking, requires a business grade connection. If you need to share files, applications and information, between business sites, or access them remotely, your business should be using a multi-site WAN internet connection, and VPN services.

When building solutions, we need to know whether the company relies on the internet to trade, or to keep employees productive.

Please note:
This doesn't effect your score, however it does effect the product and the solution that you should have in your business.

When building solutions, we need to know whether the company relies on the internet to trade, or to keep employees productive.

Your IT Health Check

Do you have a managed IT provider?

Yes, you have a managed IT provider.

Managed IT services are becoming increasingly more important for SMBs to invest in. The constant Cyber Security threats and changing landscape of technology makes it vital to have a trusted partner managing your IT.

Although by selecting Yes your score will have increased, the follow up questions are equally as important. It should not be common place for all Technology knowledge, decisions and approvals to be in the hands of your service provider. Ultimately relationships change over time and you need to be fully aware of how your IT works, and be able to make changes as your business grows.

No, you do not have a managed IT provider.

This will also bring your overall score down...

Managed IT is fast becoming one of the primary needs of any business. It both helps you maximise your utilisation and value received out of your licencing (Microsoft/Google etc) but also with the assistance of professionals it can best help your business in achieving its goals.

How does managed IT benefit you?

Protect your and your customer's precious data from breaches and attacks.

Have peace of mind knowing that we're always keeping an eye out for potential issues with your devices in order to maintain them.

Free up time for staff so they can focus on more important things.

Do You Have A Secure Managed WiFi Network?

Yes, you have a Secure Managed WiFi Network.

That's great! This will score highly. *

Using a secured managed Wifi network can help you keep track of all the devices that are connected to your network, and can even alert you if there is suspicious activity.

I am not sure, or I don't have, a Secure Managed WiFi Network.

This will decrease your overall score.

WiFi is a weak point of many businesses networks, and so you are potentially exposing your business to outside infiltration.

Using a secured managed Wifi network can:

1. Help you keep track of all the devices that are connected to your network

2. Alert you if there is suspicious activity

3. Give you peace of mind that your network is as secure as possible"

Have You Had A Cyber Security Health Check In The Past 12 Months?

Yes, you have had a cyber security health check in the past 12 months.

That's really good and will give you a good score. Its very important to have your network checked on a regular basis. There are many benefits to getting a Cyber Security Health Check, including:

Insurance: Many businesses are insuring themselves against the threat of cybersecurity, to do so you will need to prove that you are following best practices both in general but also for your industry's regulations.

Improved security posture: A health check can help identify areas of improvement in an organisation's security posture, and provide recommendations on how to mitigate risks.

Greater understanding of cyber threats: By identifying potential vulnerabilities and weaknesses, a health check can help raise awareness of the importance of cybersecurity within an organisation.

Cost savings: Addressing cybersecurity risks early can help avoid costly breaches down the road.

Increased customer confidence: Demonstrating a commitment to cybersecurity can help you win more business by instilling confidence in customers and partners, and help build trust.

No, you have not had a cyber security health check in the past 12 months.

This will decrease your overall score.

WiFi is a weak point of many businesses networks, and so you are potentially exposing your business to outside infiltration. Using a secured managed Wifi network can:

Help you keep track of all the devices that are connected to your network

Alert you if there is suspicious activity

Give you peace of mind that your network is as secure as possible"

Are All Your Devices Within Warranty?

Yes, all your devices are within warranty.

"This shows that you're taking things seriously and will improve your score.

It’s important to keep your hardware up to date, as it helps to decrease your risk to cyber security threats while simultaneously keeping your staff as efficient and productive as possible."

No, not all your devices are within warranty.

That's a big worry... This will bring your score down
Depending on the source you read or believe, cybercrime in australia costs on average $29 Billion every year and on average the cost incurred by business on a single breach is $276,323. Whether that is wholly accurate or not, the risk of cybercrime should not be underestimated. If you were to ask around and speak to friends and other business owners you would be hard placed to not find someone who has been affected by a cyberattack.

You are not sure if all your devices are within warranty.

"That's a big worry... This will bring your score down
Depending on the source you read or believe, cybercrime in australia costs on average $29 Billion every year and on average the cost incurred by business on a single breach is $276,323. Whether that is wholly accurate or not, the risk of cybercrime should not be underestimated. If you were to ask around and speak to friends and other business owners you would be hard placed to not find someone who has been affected by a cyberattack.

Are all your software and operating systems up to date?

Yes, all your software and operating systems up to date.

This is great to see and will improve your score.

It’s important to keep your software up to date, as it helps to decrease your risk to cyber security threats while simultaneously keeping your staff as efficient and productive as possible.

Either no, or I am not sure, all your software and operating systems are up to date.

A common major infiltration point for cyber crime is through software that is not up to date. Keeping your applications, browsers, operating systems etc up to date and routinely checked for bug fixes and security patches is highly important.

Although it is common place to either not know the answer to this, or to leave it to you rmanaged servcie provider it is wise to be across this critical piece and ensure you and your service provider is doing their due diligence.

Do You Have A Dedicated IT Account Manager?

Yes, you have a dedicated IT account manager

We’re really pleased to hear that we are not the only ones that take customer relationships seriously, and this will mark your score up.

In business we’re all reliant upon service and product providers to keep our businesses moving forward and progressing with the times, its often on the relationships that are formed between businesses where the biggest strides are taken, and we value that beyond all. Although we have marked your score up, not all relationships are strong or fruitful for both parties, and so if you don’t feel you get enough value from your current account manager we would encourage you to speak to our team and see what you might be missing out on!

No, you do not have a dedicated IT account manager

Without a dedicated accounts manager, there is no accountability of the service you receive or the speed of your response time. At EmuTel, we believe accountability for your service is key, in business we’re all reliant upon service and product providers to keep our businesses moving forward and progressing with the times, its often on the relationships that are formed between businesses where the biggest strides are taken, and we value that beyond all. We also believe it's important to have your dedicated Account Manager's mobile number to contact them whenever there is a problem.

Here’s a few benefits you receive by having an EmuTel account manager:

• A dedicated account manager can help you navigate the complex world of Telco and Technology and ensure that you're getting the most value from your IT spend and the best possible service for your needs.

• They can also help you troubleshoot any problems you might have with your service and provide helpful advice on how to get the most out of your plan.

Your Telecommunications Health Check

If Your Business Phones Went Down, How Long Could You Survive By Using Voicemail to Email, Or Mobile Divert?

You answered minutes to this question

Whether its minutes, hours, or next business day, this doesn't effect your score, however it does effect the product and the solution that you should have in your business.

If Your Business Phones Went Down, How Long Could You Survive By Using Voicemail to Email, Or Mobile Divert?

You answered hours to this question

Whether its minutes, hours, or next business day, this doesn't effect your score, however it does effect the product and the solution that you should have in your business.

If Your Business Phones Went Down, How Long Could You Survive By Using Voicemail to Email, Or Mobile Divert?

You answered next business day to this question

Whether its minutes, hours, or next business day, this doesn't effect your score, however it does effect the product and the solution that you should have in your business.

How happy are you with your current telephone service?

You chose 1 out of 5

The fact you're scoring a critical service provider so low is cause for concern, and in turn reduces your score here too.

In most businesses calls mean sales, and its important that you have both a good relationship and a reliable service too.

You chose 2 out of 5

The fact you're scoring a critical service provider so low is cause for concern, and in turn reduces your score here too.

In most businesses calls mean sales, and its important that you have both a good relationship and a reliable service too.

You chose 3 out of 5

It’s become almost normal to have an indifferent relationship with service providers, as they become goliath companies they become increasingly difficult to contend with and get answers from.
A good service provider is set and forget, however, a business needs changes over time and you should have direct lines of communication and positive interactions with them to ensure you’re getting value out of their plans. For this reason we have marked your score down, but only slightly.

You chose 4 out of 5

You chose 5 out of 5

We’re really pleased to hear that we are not the only ones that take customer relationships and quality of service seriously, this will mark your score up.

Do you have a dedicated telco accounts manager?

No, you do not have a dedicated IT account manager

Without a dedicated accounts manager, there is no accountability of the service you receive or the speed of your response time.

At EmuTel, we believe accountability for your service is key, in business we’re all reliant upon service and product providers to keep our businesses moving forward and progressing with the times, its often on the relationships that are formed between businesses where the biggest strides are taken, and we value that beyond all. We also believe it's important to have your dedicated Account Manager's mobile number to contact them whenever there is a problem.

Here’s a few benefits you receive by having an EmuTel account manager:

• They can also help you troubleshoot any problems you might have with your service and provide helpful advice on how to get the most out of your plan.

No, you do not have a dedicated IT account manager

Without a dedicated accounts manager, there is no accountability of the service you receive or the speed of your response time.

Here’s a few benefits you receive by having an EmuTel account manager:

• They can also help you troubleshoot any problems you might have with your service and provide helpful advice on how to get the most out of your plan.

Do You Have Issues With Your Phone System?

Yes, you have issues with your phone system

We’re really pleased to hear that we are not the only ones that take customer relationships seriously, and this will mark your score up.

No, you do not have issues with your phone system

Most companies have simple requirements, and its only when looking into alternatives that they discover opportunities. This answer suggests that at least for now your phone system meets your businesses needs and so will positively affect your score.

Does Your Internet Experience Dropouts?

Yes, your internet experiences drop-outs

This will lower your score. You will most likely find that your internet dropping out will also create issues with your telephone service

No, your internet does not experience drop-outs.

That's really good. You will most likely find that your internet dropping out will also create issues with your telephone service

Website Health Check

Do you have a website?

Yes, you have a website

That's great. Your website is your first connection with your new customers and the key to success in today’s market.

No, you do not have a website

That is bringing your score down because you are losing money by not having a website for your business.

A website is one of the most important investments you can make for your business. Not only does it provide an online presence and a way to connect with customers, but it also opens up new opportunities for easy business promotions and marketing.

EmuTel creates websites that are professional in both form and function, so you can be taken seriously by potential customers. We also design our sites with your target audience in mind, so your website provides the information and resources they need. Finally, our sites are easy to navigate, so people will stay on them longer.

However, you have also said that you aren't achieving what you want from your website.

It's an interesting concept that we spend money on accountants to keep track of our money, but not marketing to increase our income.

A lot of businesses build a website and then just leave it. Then within a year or so, the website is not functional, it is not optimised, and the information on the sight is not relevant.

At EmuTel, when we build a website, we cater to the ongoing services to keep it up to date and optimised.

You have also said that your website is achieving what you want online. Again, that's great and will give you a high score.

A lot of business build a website and then just leave it. Then within a year or so, the website is not functional, it is not optimised, and the information on the sight is not relevant.

When we build a website, we cater to the ongoing services to keep it up to date and optimised.

If people Google you, are you #1?: Yes

If people Google you, are you #1?: No

Functionaly speaking, what is the purpose of your website?

- Brand Awareness

- Website Visits

- Sell Products

- Engagement

- Lead Generation

- Website Conversions

- Job Applicants

How do people buy your products or services?

- Via your website

- Over the phone

- Face to Face

- In Store

- Via email

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Business Telco & IT Scorecard

Take our quiz now to find out in 2 minutes

How Would You Best Describe Your Industry?

How Many Employees Work At Your Business Site?

How Many Business Sites Does Your Entire Organisation Operate From?

Does Your Business Have Either Of The Following?

Do You have a managed IT Provider?

Do You Have A Secure Managed WiFi Network?

Have You Had A Cyber Security Health Check In The Past 12 Months?

Are Your Devices Within Warranty?

Are all your software and operating systems up to date?

Do You Have A Dedicated IT Account Manager?

If Your Business Phones Went Down, How Long Could You Survive By Using Voicemail to Email, Or Mobile Divert?

Congratulations [First Name], Your Business Technology Health Score Report is Here: See How [Business Name] Measures Up in [Industry].

Case Studies

How we installed NBN for Arick's Australia.

Unlimited Calls In Australia

What Emu Can Do For You

Automatic Call Recording

Call Reporting & Reception Console

Computer Telephony Integration

Voicemail To Email

Call Queueing

On-Hold Music & Marketing

On-Hold Marketing

Auto-Attendant

Simultaneous Ring

Caller Privacy

Call Presence

Data Plans - Unlimited Data with real time alerting and monitoring

Priority Internet

Business Fibre

Business Technology Support

For Businesses with 1 - 5 Staff

For Businesses with 6-10

For Businesses with 11 - 20 Staff

For Businesses with Over 20 Staff

Device Management

Website Maintenance

Cyber Security

Beautifully designed and functional Websites for business

Congratulations [First Name], Your Business Technology Health Score Report is Here: See How [Business Name] Measures Up in [Industry].

Business Size/Complexity of Solution

Your IT Health Check

Do you have a managed IT provider?

Yes, you have a managed IT provider.

No, you do not have a managed IT provider.

Do You Have A Secure Managed WiFi Network?

Yes, you have a Secure Managed WiFi Network.

I am not sure, or I don't have, a Secure Managed WiFi Network.

Have You Had A Cyber Security Health Check In The Past 12 Months?

Yes, you have had a cyber security health check in the past 12 months.

No, you have not had a cyber security health check in the past 12 months.

Are All Your Devices Within Warranty?

Yes, all your devices are within warranty.

No, not all your devices are within warranty.

You are not sure if all your devices are within warranty.

Are all your software and operating systems up to date?

Yes, all your software and operating systems up to date.

Either no, or I am not sure, all your software and operating systems are up to date.

Do You Have A Dedicated IT Account Manager?

Yes, you have a dedicated IT account manager

No, you do not have a dedicated IT account manager

Your Telecommunications Health Check

If Your Business Phones Went Down, How Long Could You Survive By Using Voicemail to Email, Or Mobile Divert?

If Your Business Phones Went Down, How Long Could You Survive By Using Voicemail to Email, Or Mobile Divert?

If Your Business Phones Went Down, How Long Could You Survive By Using Voicemail to Email, Or Mobile Divert?

How happy are you with your current telephone service?

Do you have a dedicated telco accounts manager?

No, you do not have a dedicated IT account manager

No, you do not have a dedicated IT account manager

Do You Have Issues With Your Phone System?

Yes, you have issues with your phone system

No, you do not have issues with your phone system

Does Your Internet Experience Dropouts?

Yes, your internet experiences drop-outs

No, your internet does not experience drop-outs.

Website Health Check

Do you have a website?

Yes, you have a website

Data Plans -
Unlimited Data with real time alerting and monitoring