Priority assistance
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1 site $50
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2 sites $80
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3 sites $120
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4+ sites $25/site
If you have priority assistance, your service must include:
- An Enhanced SLA on your NBN service
- A fail over data service
- A spend above $250 a month
We must:
- Treat your team and your tickets with priority
- A report will be sent once a week/month with your ticket requests and how we managed them
- Resolve simple requests for adds, moves or changes the same business day
- Where no on-site assistance is required
- Provide a confirmed appointment date and time to attend site within 2 business days, if deemed necessary
- Manage any NBN related faults within the specification of your Enhanced SLA.
- Ensure that all voice and data services failover, and are operational.
- Arrange a full diagnostic test, and recommendation report if there are 3 or more reports of the same issue within a 30-Day period.
- These must be repeated incidents, where the problem was resolved and then re-occurred and not 3 or more reports of the same incident.
