Modernise Your Telephone System
Almost every patient’s appointment will start with a telephone call, so it’s important to have a system that is easy to use. The phone call shouldn’t cause your patients to feel anxiety before they’ve even booked their initial appointment. Modern telephone systems have a huge number of features and functions that can be used to create a smoother customer experience and minimise any anxiety. With EmuTel, for example, you can select your own choice of hold music for your customers. Dental practices should choose options that are soothing and create feelings of relaxation. Avoid anything that is fast-paced, as this could raise the heart rate. Not a good idea for a patient who is already in an anxious state!
Offer Wi-Fi Services
A happy patient is often a less anxious one. That’s why free Wi-Fi has become a staple in many waiting rooms. It allows patients to catch up on the news, check their social media, or otherwise distract themselves while they wait. This can be a great way to promote relaxation and reduce anxiety levels in your waiting room. And it’s not just good for patients – it can also be beneficial for your practice. By offering free Wi-Fi, you can capture customer data that can help you improve your business.
Create the Right Atmosphere
If you’re looking for a way to create a calm and relaxing atmosphere in your dental waiting room, there are a few things you can do. First, consider using relaxing music to help block out any noise from dental treatments in the background. There are plenty of audio branding services out there that can make this process easy for you.
Update Your Website
If you’re looking for a way to stop your customers from suffering from dental anxiety, then consider updating your website. A few simple changes can make all the difference in how your patients perceive you and your practice.
First, ensure that you have included photos and brief biographies of each member of your team. This way, anxious patients will be able to see the friendly faces that they’ll be interacting with. You could also dedicate a section of your site to dental anxiety, which would include helpful tips and exercises to help ease patients’ fears. Something as simple as sharing a list of deep breathing exercises could make all the difference in how a patient feels about their upcoming appointment.
Also, a booking system on your website could remove the anxiety some feel from making a call to your reception.
Conclusion
Dental anxiety is a real issue for many patients and one that dental practitioners work hard to overcome. The good news is that there are many technological advances that modern dentists can utilise to make this process as easy as ever.
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