Check for outages
- Check your area and/or address on NBN’s network status page to see if an incident or any planned maintenance is the reason your NBN isn’t working.
- Check our Sorry Page for any known issues or updates we are working on.
Check your modem
- Ensure the cables are plugged in correctly, are in good condition and the power point is switched on.
Turn it on and off again
- Turn off the power point for your modem and leave it off for at least 10-20 seconds.
- Turn the outlet back on and wait for the modem lights to switch on and settle.
- Attempt to load a website.
Check your WiFi signals
- Stand beside your modem with your device to rule out signal issues, then move farther away. Monitor the WiFi signal strength.
- If you lose your WiFi connection in certain parts of your site or office, view this guide on improving WiFi signals.
- Connect your device to an Ethernet cable and attempt to load a website without WiFi. If the Ethernet connection works but WiFi doesn’t, view this guide on troubleshooting WiFi.
- If you can view websites on some devices but not all, view this guide on troubleshooting browsing issues.
NBN still isn’t working? Call us on 1800 EmuTel (368 835)
