Emu Difference
At EmuTel, we understand that exceptional customer service is the cornerstone of any successful business partnership. As a company committed to backing regional businesses with the tech and telco solutions they need to succeed, we prioritize delivering a seamless and personalized experience that keeps our customers happy from start to finish. Here's how we do it:
Onboarding with EmuTel is designed to make your transition smooth and hassle-free. From the moment you join us, we follow a proven methodology to ensure you're set up for success right from the start.
Personalized Consultation
We take the time to understand your business needs, goals, and challenges. Whether you're a small business in a remote location or a regional enterprise, our team listens and provides tailored recommendations to suit your unique requirements.
Custom Solution Design
Based on our consultation, we design the ideal solution for your business, combining the right mix of technology and services to maximize productivity, reliability, and cost-efficiency. Whether it’s for communications, connectivity, or IT services, we ensure our solutions fit seamlessly with your operations.
Seamless Installation & Setup
Our experienced technicians handle everything from installation to system integration, ensuring minimal disruption to your operations. We provide clear instructions and even offer training on how to make the most of your new tools and services. You can trust us to have your systems up and running without delay.
Ongoing Support & Training
Our commitment to your success doesn’t end with installation. We provide continuous training and support to ensure you and your team are comfortable using the technology and services we’ve provided. We empower your staff with the knowledge and tools to succeed.
After your onboarding experience, EmuTel is there every step of the way, offering continuous support to ensure you're always satisfied with the service we provide.
Help Desk Support
Our customer support team is available to assist with any issues or questions you may have. Whether it’s a simple inquiry or a complex problem, we’re just a phone call away.
Proactive Monitoring & Maintenance
We don’t just wait for problems to occur—we proactively monitor your systems to ensure everything runs smoothly. Our team is always ready to resolve any issues quickly, minimizing downtime and keeping your business operations on track.
Fast Fault Resolution
Thanks to our ownership of a fully integrated voice and data network, we have control over the quality, speed, and fault resolution of your services. If any issue arises, we’re able to resolve it more quickly than traditional providers just on-selling a service, ensuring your business stays connected without delay.
EmuTel is committed to delivering only the best to our customers. That’s why we partner with leading brands known for their reliability and innovation, providing top-quality equipment tailored specifically for small and medium-sized businesses. From networking devices to business phones, our brand partners offer products that are built to last, ensuring your systems stay operational for the long term.
Unlike many providers who simply resell third-party services, EmuTel operates its own voice and data network. This gives us complete oversight of the quality, speed, and reliability of our services. By controlling our network, we ensure faster fault resolution, maintain higher service standards, and offer competitive pricing. While we’re interconnected with all major telco networks, we stand apart by putting control directly in our hands to deliver the best possible experience for your business.
