Critical Information Summary
Super
EmuTel NBN Broadband
Version 1Published 5 June 2026Plan code: link-super
Service Provider
Provider nameEmuTel
NetworkNational Broadband Network (nbn®)
Connection typeAll fixed-line connection types
Pricing & Minimum Cost
Monthly cost (inc GST)$139.00/month
Minimum monthly cost (inc GST)$139.00
Minimum termNo minimum term (month-to-month)
Early termination feeNone
Cancellation notice30 days
Setup & Connection Costs
Connection fee (ex GST)None
Technician visit feeNone (self-install)
New development levyNot applicable
Data Allowance & Usage
Data allowanceUnlimited
Excess data chargeNo excess data charges, all plans include unlimited data
Speeds
Busy period definition7pm - 11pm AEDT/AEST
Typical busy-period download speed900 Mbps
Typical busy-period upload speed95 Mbps
Typical busy period speeds measured 7pm-11pm. Available on FTTP connections only.
Optional Extras
Static IP addressAvailable, contact us for pricing
Payment
Payment methodsDirect debit (bank account or credit/debit card) via EmuTel customer portal
Billing occurs monthly in advance. Services not paid by the due date may be suspended.
Customer Service
Phone1800 368 835
Emailsupport@emutel.com.au
HoursMon-Fri 8:30am-5:30pm AEST
External Dispute Resolution
If we cannot resolve your complaint, you can contact the Telecommunications Industry Ombudsman (TIO) for free, independent dispute resolution.
TIO contact1800 062 058 or tio.com.au
This document was prepared in accordance with the Telecommunications Consumer Protections (TCP) Code C628:2019 (incorporating Variation No.1/2022).
For the most current version of this summary, visit emutel.com.au.