Critical Information Summary

Plus

EmuTel nbn® Broadband

Version 2Published 19 October 2026Plan code: link-plus

Service Provider

Provider nameEmuTel
NetworkNational Broadband Network (nbn®)
Connection typeAll fixed-line connection types

Pricing & Minimum Cost

Monthly cost$95.00 ex GST ($104.50 inc GST) per month
Minimum total cost (inc GST)$104.50, one month's fee, as there is no minimum term
Minimum termNo minimum term (month-to-month)
Early termination feeNone
Cancellation notice30 days

Setup & Connection Costs

Connection fee (ex GST)None
Technician visit feeNone (self-install)
New development levyNot applicable

Data Allowance & Usage

Data allowanceUnlimited
Excess data chargeNo excess data charges, all plans include unlimited data

Speeds

Busy period definition7pm - 11pm AEDT/AEST
Typical busy-period download speed50 Mbps
Typical busy-period upload speed16 Mbps

Typical busy period speeds measured 7pm-11pm. Actual speeds depend on your connection type, distance from the node, and in-home wiring.

Optional Extras

Static IP addressOptional, $10.00 ex GST ($11.00 inc GST) per month

Payment

Payment methodsDirect debit, card or electronic transfer. No payment surcharges.

Billing occurs monthly in advance. Services not paid by the due date may be suspended.

Customer Service

Phone1800 368 835
Emailsupport@emutel.com.au
HoursMon-Fri 8:30am-5:30pm AEST
Complaintshttps://emutel.com.au/policies/complaint-handling-policy

External Dispute Resolution

If we cannot resolve your complaint, you can contact the Telecommunications Industry Ombudsman (TIO) for free, independent dispute resolution.

TIO contact1800 062 058 or tio.com.au

This document was prepared in accordance with the Telecommunications Consumer Protections (TCP) Code C628:2019 (incorporating Variation No.1/2022).

For the most current version of this summary, visit emutel.com.au.