Appointing An Authorised Representitive

You may appoint an authorised representative to contact us on your behalf for account updates, complaints/disputes or service orders. To appoint an authorised representative, please submit us a letter in writing identifying:

The person/company/organisation that is authorising the representative (i.e. you)
The services for which the third party is authorised to act on. You should reference the service ID and account ID. 

If you don’t know these, or can’t find them please contact us on 1800 368 835.

The actions for which the third party is authorised to act (e.g. disputes, account detail updates, service orders)
The date that the authorisation takes place
Your contact details for any queries regarding this

Please submit an email to or post to PO Box 1139, Wagga Wagga NSW 2650.

Once we receive your authorisation, we will contact you to verify the details. From time to time, we may additionally request you to confirm the nominated party has your authority to perform certain actions on your account if it is deemed necessary by our staff.